Halter is seeking an enthusiastic and customer-focused Customer Support Specialist Job In Auckland to join our Auckland HQ team. This role goes beyond traditional customer service — it’s about building strong relationships, solving real-world problems, and making a meaningful impact for farmers and their animals. You’ll be the vital link between our customers and internal teams, ensuring every issue is owned, understood, and resolved end-to-end.
About the Company
Halter is an innovative New Zealand technology company on a mission to help farmers and graziers run more productive and sustainable operations. Using cutting-edge virtual fencing technology, Halter enables farmers to manage livestock without physical fences, bikes, or dogs — transforming farming practices and improving quality of life.
Backed by world-class investors, Halter is a high-growth scale-up with a strong in-person culture, a passion for innovation, and a commitment to creating real change in the agricultural industry.
Role Responsibilities
- Communicate directly with farmers via phone, email, and chat to understand on-farm challenges
- Troubleshoot and resolve technical and product-related issues using data, tools, and judgment
- Take full ownership of customer issues from first contact through to resolution
- Collaborate closely with field teams, onboarding, product, engineering, and operations
- Identify recurring issues and share insights to improve systems and customer experience
- Maintain strong performance metrics including response time, satisfaction, and quality
- Visit farms to gain first-hand understanding of Halter’s impact in real-world environments
Requirements
- Genuine care for farmers, animals, and creating positive outcomes
- Ability to remain calm, focused, and effective in fast-paced or high-pressure situations
- Strong sense of ownership and accountability
- Curiosity and problem-solving mindset
- Comfort learning and working with complex systems and new technology
- Availability to work a full-time roster across 7 days
- Based in or willing to work from Auckland HQ
Skills & Competencies
- Excellent communication and relationship-building skills
- Strong analytical and troubleshooting abilities
- Collaborative team player who works well across departments
- Proactive and detail-oriented approach
- Ability to manage multiple tasks and follow through consistently
- High emotional intelligence and empathy
Benefits & Perks
- Competitive salary plus employee stock ownership plan
- Southern Cross Health Insurance
- Unlimited paid annual leave and wellness leave
- 6 months fully paid parental leave (primary caregiver)
- $1,000 annual self-development budget
- Dog-friendly, state-of-the-art Auckland office
- Office-first culture with flexibility when needed
- Delicious snacks and drinks available daily
- Opportunity for career growth within a fast-scaling global tech company
