Hotel Cleaner Job in South Africa

Hotel Cleaner Job in South Africa — This full-time, non-management position is based at 7 East Pier Road, Cape Town, South Africa. The role focuses on keeping hotel and property areas clean, safe, and well maintained. Duties include cleaning common areas, removing waste, delivering packages and laundry, supporting housekeeping, responding to service requests, reporting maintenance issues, and following safety and security procedures. Matric and at least 1 year of related work experience are preferred, while no supervisory experience is required.

About the Job

Job Number: 26115915

Job Category: Housekeeping & Laundry

Location: 7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001

Schedule: Full Time

Located Remotely?: No

Position Type: Non-Management

Position Summary

Maintain the overall appearance and required maintenance of the following areas:

• Lobbies
• Corridors
• Stairwells and landings
• Elevators
• Interior service and common areas
• Exterior walkways
• Loading and storage areas
• Landscape grounds
• Waste removal and storage areas
• Windows
• Other common areas in the building

Post caution signs to limit traffic when needed.

Contact other departments directly for urgent repairs.

Respond quickly to requests from guests and other departments.

Identify and report preventive or other maintenance issues in public areas or guest rooms.

Maintain the daily, weekly, monthly, and quarterly checklists. Present them to the Management office regularly.

Perform emergency response services, such as plumbing and fire incident follow-up, when requested by management.

Follow all company, safety, and security policies and procedures.

Report maintenance problems, safety hazards, accidents, or injuries.

Complete safety training and certifications.

Store flammable materials properly.

Keep uniforms and personal appearance clean and professional.

Maintain the confidentiality of company information.

Welcome and acknowledge all Residence owners according to company standards.

Anticipate and address Residence owners’ service needs.

Assist individuals with disabilities.

Thank Residence owners with genuine appreciation.

Speak with others using clear and professional language.

Support the team in reaching common goals.

Follow quality expectations and standards.

Move, lift, carry, and place objects weighing up to 25 kilograms without assistance. Move objects over 25 kilograms with assistance.

Push and pull work-related machinery over sloping and uneven surfaces.

Reach overhead and below the knees. This includes bending, twisting, pulling, and stooping.

Visually inspect tools, equipment, or machines to identify defects.

Grasp, turn, and handle objects of different sizes and weights. This requires fine motor skills and hand-eye coordination.

Move through narrow, confined, or elevated spaces.

Move up and down a ladder.

Stand, sit, kneel, or walk for an extended period during the entire work shift.

Perform other reasonable job duties as requested by Supervisors.

Critical Tasks

Houseman Services

• Deliver packages, laundry, dry-cleaning, and other items to guests.
• Man the service elevator when required.
• Transport luggage to and from units and other areas.

Maintain Building and Property

• Perform and document regular inspections of the building and grounds for safety issues, appearance, and maintenance conditions.
• Remove trash from each floor and compactor rooms and take it to the loading dock.
• Follow all recycling requirements.
• Maintain the inventory of supplies and materials and keep inventory levels in line with demand.
• Perform and follow the scheduled service routines for assigned areas or items.
• Maintain the overall appearance and required maintenance of lobbies, corridors, stairwells and landings, elevators, interior service and common areas, exterior walkways, loading and storage areas, landscape grounds, waste removal and storage areas, windows, and other common areas in the building.
• Clean glass, including windows and mirrors, by removing dust, spots, and smears.
• Clean floor surfaces using the required chemicals, supplies, and equipment, such as mops, buffers, vacuums, wet vacuums, extractors, shampoo machines, and stain removers.
• Dust surfaces in assigned areas, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
• Empty trash containers, ashtrays, and ash urns into the correct containers for recycling or disposal.
• Check furniture for tears, rips, and stains. Report damage to the manager or supervisor.
• Clean and maintain lights by wiping lamps, light fixtures, and light switches. Check that they work properly and report burnt-out bulbs.
• Perform emergency response services, such as snow and ice removal, plumbing, and fire incident follow-up, when requested by management.

Housekeeping Protocol

• Post caution signs, such as wet floor signs, to limit traffic when needed.
• Respond quickly to requests from Residence owners, guests, and other team members.
• Identify and report preventive or other maintenance issues in public areas or residences.
• Maintain the daily, weekly, monthly, and quarterly checklists and present them to the Management office regularly.
• Contact Maintenance, Housekeeping, or the Residence Managers’ office directly for urgent repairs.
• Select the correct cleaning chemicals and required personal protective equipment for different surfaces and cleaning jobs. Follow OHSA regulations and corporate standards.

Residence Owners Relations

• Address service needs in a professional, positive, and timely manner.
• Welcome and acknowledge every Residence owner and guest with a smile, eye contact, and a friendly verbal greeting. Use names when possible.
• Anticipate service needs by asking questions to better understand needs and by watching and listening to preferences. Act on them whenever possible.
• Actively listen and respond positively to questions, concerns, and requests. Follow brand or property-specific processes to resolve issues, delight, and build trust.
• Assist other employees to maintain proper coverage and prompt service.
• Participate in the daily line-up.

Working with Others

• Support all co-workers and treat them with dignity and respect.

Quality Assurance/Quality Improvement

• Participate in meetings about QA audits and Operational Excellence.
• Follow quality assurance expectations and standards.
• Participate in monthly departmental meetings.
• Participate in action plans for the Residence owners’ engagement survey.

Physical Tasks

• Move, lift, carry, and place objects weighing up to 25 kilograms without assistance and objects over 25 kilograms with assistance.
• Push and pull work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines to identify defects.
• Grasp, turn, and handle objects of different sizes and weights. This requires fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down a ladder.
• Stand, sit, kneel, or walk for an extended period during the entire work shift.
• Move at the speed required to respond to work situations, such as running, walking, or jogging.
• Move over sloping, uneven, or slippery surfaces and steps.
• Move up and down stairs and/or service ramps.

Safety and Security

• Report work-related accidents or other injuries immediately after they occur to the Maintenance & Housekeeping Managers.
• Follow company and department safety and security policies and procedures to maintain a clean, safe, and secure environment.
• Use proper equipment, wear suitable personal protective clothing, and use correct lifting procedures as needed to avoid injury.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow Hazardous Material Management Program procedures when handling and disposing of chemicals, fertilizer, pesticides, blood-borne pathogens, and other materials.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Remain aware of undesirable persons on the property.
• Complete the required safety training and certifications for work tasks.
• Follow property-specific procedures for emergency situations, such as evacuations, medical emergencies, and natural disasters.

Policies and Procedures

• Follow company and department policies and procedures.
• Ensure uniforms, name tags, and personal appearance are clean, hygienic, professional, and in line with company policies and procedures.
• Protect the privacy and security of guests and co-workers.
• Protect company tools, equipment, machines, and other assets according to company policies and procedures.
• Maintain the confidentiality of company materials and information.
• Perform other reasonable job duties as requested.

Interpersonal Skills

• Team Work
• Diversity Relations
• Customer Service Orientation

Personal Attributes

• Presentation
• Dependability
• Safety Orientation
• Integrity

Communications

• Communication
• Listening

Preferred Qualifications

Education

Matric

Related Work Experience

At least 1 year of related work experience.

Supervisory Experience

No supervisory experience is required.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer. We welcome everyone and provide access to opportunities.

We actively support an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength comes from the rich mix of cultures, talent, and experiences of our associates.

We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About EDITION Hotels

EDITION Hotels combine the visionary creativity of boutique hotelier Ian Schrager, the service of a world-class luxury hotel, and the global reach of Marriott International. Together, they create a new experience in hospitality.

EDITION brings together polish with personality, perfectionism with individualism, and comfort with charisma and charm.

The brand serves sophisticated and knowledgeable consumers who understand quality, originality, design, and excellent service. They want these qualities without limitations and seek an attitude and feeling that break from convention.

To create this experience, we need you. We are looking for outgoing and authentic people who want a workplace that inspires them, challenges them, and makes them proud to come to work.

It is a place where service comes from the heart, not from a handbook. It is a place that provides a continuous experience that delights and engages every guest.

We invite you to join us today.

By joining EDITION, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.