Receptionist Job in Spain

Receptionist Job in Spain is available at Soho Farmhouse Ibiza for an experienced Guest Services team member. The role involves helping guests, handling reservations, answering questions, updating guest profiles, and sharing feedback with management. Candidates should have up to 2 years of experience, strong customer service and communication skills, and be fluent in English and Spanish. The role requires island accommodation, flexible shifts, and the ability to work on your feet for at least 8 hours.

About the Job

Soho Farmhouse Ibiza

Set in a working olive grove, Soho Farmhouse Ibiza brings the things we love about Soho Farmhouse in Oxfordshire to members living in and visiting the White Island.

The site includes bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck, and treatment rooms. It also has an organic kitchen garden restaurant and bar.

The Role

We are looking for an experienced Guest Services team member to join Soho Farmhouse Ibiza.

As a Guest Services team member, you will communicate with guests and help with their questions and queries. You will also support travel arrangements and booking reservations for the hotel and other outlets. Reservations may arrive by telephone, email, or through a central reservation system.

Key Responsibilities

• Welcome every member by name. Welcome every guest warmly and in a hospitable manner. The Soho House way is warm and friendly.
• Process reservations for other outlets, such as the spa and restaurant.
• Answer member or guest questions by telephone or email.
• Process reservations from the sales office, other hotel departments, and travel agents.
• Know the types of rooms available, including their locations and layouts.
• Know the selling status, rates, and benefits of all package plans.
• Communicate reservation information and all special requests to the front desk.
• Process cancellations and changes. Promptly share this information with the front desk.
• Understand the hotel’s policy on guaranteed reservations and no-shows. Communicate this information to guests.
• Prepare the expected arrival list for front office use.
• Update member and guest profiles.
• Handle daily correspondence. Respond to enquiries and make reservations when needed.
• Be aware of all front office procedures.
• Undertake any reasonable request from management in other areas of the house.
• Build positive relationships with members and guests.
• Communicate feedback to the management team and flag important feedback.
• Create a fun and positive atmosphere by being approachable and professional.
• Be well-versed in standard operating procedures, menus, amenities, and pricing.

What We Are Looking For in a Guest Services Team Member

A successful Guest Services team member at Soho Farmhouse Ibiza will ideally have up to 2 years of experience in a busy, high-profile venue. You should also have a natural flair for first-class service.

You should be reliable, friendly, and happy to be a key part of a team that strives for success.

• Strong attention to detail
• Excellent customer service
• Organised and reliable
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions
• Excellent interpersonal, communication, and problem-solving skills
• Team player who communicates well with all colleagues
• Punctual, reliable, and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Genuine passion for food and beverage
• Flexible and available to work both opening and closing shifts when required
• Fluent in English and Spanish. Other languages are highly valued.

Physical Requirements

• Must be able to seize, grasp, turn, and hold objects by hand.
• Able to work on your feet for at least 8 hours.
• Occasionally kneel, bend, crouch, and climb as required.

WE REQUIRE THAT YOU HAVE ACCOMMODATION ON THE ISLAND

Benefits

Soho House offers competitive compensation packages for Guest Services team members. These packages include global benefits and perks.

Training is also provided to develop the technical and managerial skills needed to grow your career.

• Nutritious meals while on shift
• Continuous training to develop yourself personally and professionally